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CONTACT Z NOVELTIES SALES OR SUPPORT

Our typical business hours are Monday thru Friday, 8am — 5pm EST. We reply to emails quickly.
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QUESTION(s)

HAS MY ORDER BEEN SHIPPED YET?

To check the status of an order or view tracking sign in to your account

WHEN WILL MY ORDER BE RECEIVED?

Orders placed before 11:00:00 am EST ship the same day (short of acts of God, or unless noted). You should expect a shipping confirmation and tracking number by the next business day (unless noted). A copy of this notification will also be available in your account. If you chose standard shipping or UPS ground you should expect delivery in 4-5 business days or less.

HOW MUCH IS SHIPPING?

Standard shipping with delivery in 5 business days or less is free for U.S. orders of $50 or more. If you need faster shipping, guaranteed Third Day, Second Day, and Next Day delivery options are available on most orders. The rates will vary based on the weight, dimension, and distance. Orders placed after 11:00am EST ship the next business day. View additional shipping & delivery information

CAN I ORDER A DIFFERENT QUANTITY THAN YOUR MINIMUM

Unfortunately not. Most items are sold with a minimum bulk purchase of ½ case or 1 full case — quantities will vary per item. For example, if our bulk minimum is 12 dozen (144), we will not be able to ship you 100 or 150 of that item, only 144, 288, 432, 576 etc. If you see an item sold in multiples of 24 dozen, you must order increments of exactly 288, and adding "300" to your cart will cause the quantity to be rounded up.

WHAT IS YOUR RETURNS POLICY?

Eligible items can be returned within 14 days, no questions asked. Shipping is the responsibility of the customer unless an error has been made. Read our full returns policy, or you can request a return RMA.

CAN I PAY BY PURCHASE ORDER?

We no longer offer net terms, however we gladly accept checks or money orders. Contact us to request an invoice so you can remit payment. Items ship upon receipt of payment without delay. Read more purchase order info.

WHERE ARE YOU LOCATED

We are situated in eastern Virginia, but dispatch orders from multiple warehouses throughout the United States. If you order multiple items they may ship separately.


Mailing address:

ZNovelties
PO Box 1104
Urbanna, VA 23175