We have a 14 day satisfaction period upon receipt of your order. You can return most* item(s) within 14 days, for virtually any reason, and a refund or exchange will be given with no questions asked providing it meets the criteria below. Please note that shipping charges are non refundable, and there will be a mandatory 15% restocking fee for all returns, less damage or the wrong item being sent.
Any products being returned must be in the condition in which they arrived to be eligible for a refund or exchange: unwrapped, unopened and in a resalable state, less damage. You must notify us within 72hrs if you receive a defective product, if your package arrives damaged, or if you are missing items. Shipping charges are the customer's responsibility and will not be refunded, less damage, or if the error was on our end, such as sending you the wrong product(s). We will not accept C.O.D. returns. The original merchandise must be received before any refund or exchange can be processed. Allow a few business days for your return to be processed.
Damages from shipping
In the extremely rare case that products arrive damaged from shipping, you need to file a claim with the carrier who delivered your order before a refund or replacement can be issued. Save the package, packaging, and contact the carrier. Notify us of this damage immediately within 3 days.
The following items can not be returned, less damage*
Shocking Items (see below)
Because of the delicate mechanisms involved, we can not offer any guarantees, nor can we replace shocking prank toys that are damaged by misuse. We test all of our shocking products before they are shipped, and we provide sufficient packaging to ensure they arrive to you in working condition. If for any reason however, you receive a shocking product that does not work contact us. Please check the batteries before contacting us, as this is a common problem that may cause the product not to work properly. The factory provides weak demo batteries for testing purposes only and these batteries have limited lifespans.
REQUEST RETURN AUTHORIZATION
Fill out this form
to intiate a return. Do not mail anything back without first contacting us.
You must request a return authorization number prior to returning any merchandise. Please allow a few business days for us to process your return once it is received.